Last Updated: [24/11/2015]

At superboxshop.com, we stand by the quality of our hardware. However, due to the nature of the technology, we adhere to a strict Return and Warranty Policy. By purchasing from our site, you agree to the terms below.

14-Day Exchange Policy (Unopened Items Only)

We do not offer cash refunds. We offer exchanges only under specific conditions:

Timeframe:
You may request an exchange within 14 days of the tracking number showing “Delivered.”

Condition:
The item must be completely unopened, with the factory plastic seal intact and in brand-new, resalable condition.

Value Requirement:
You may only exchange the item for a product of equal or greater value. If the new item is more expensive, you must pay the difference.

Shipping:
The customer is responsible for all shipping costs associated with the exchange (both returning the original item and shipping the new one).

Opened Items (Non-Returnable)

Once the factory seal is broken or the packaging is opened, the item is considered “used.” Opened items are strictly non-returnable and non-exchangeable.

Clearance Items

All items marked as “Clearance,” “Sale,” or “Final Sale” are final. They are not eligible for return or exchange under any circumstances.

Device Locks & Service Disclaimers

Please read this section carefully regarding the functionality of Superbox products.

No Guarantee Against Locks:
superboxshop.com makes no representation, warranty, or guarantee that the device will remain unlocked or compatible with specific services indefinitely.

45-Day Unlock Support:
If your device becomes “locked” or administratively disabled within 45 days of delivery, we will provide service to unlock it. You must contact support immediately if this occurs.

After 45 Days:
After 45 days, we are not responsible for device locks. If your device becomes locked after this period, it is not grounds for a return, exchange, or warranty claim.

1-Year Limited Hardware Warranty

All products (including opened items and clearance items) come with a 1-Year Limited Warranty covering manufacturer hardware defects.

What is Covered:

• Hardware failure (e.g., the device won’t power on, defective remote, defective ports) caused by manufacturing errors.

What is NOT Covered:

• Device Locks: As stated in Section 4, device locks are expressly excluded from this 1-Year Warranty.

• Software/Streaming Issues: Buffering, channel availability, app functionality, or internet speed issues are not hardware defects and are not covered.

• Physical damage, water damage, or damage caused by power surges.

Warranty Process

To initiate a warranty claim, contact us at:

📞 (574) 999-6565

The customer is responsible for shipping the defective unit to our facility. If the unit is found to be defective under the terms above, we will repair or replace it at our discretion.